Jacqueline (Jacquie) is a skilled facilitator and Master Trainer and holds a diploma is LEGO® SERIOUS PLAY®  methodology from the LEGO® Group in Denmark. In 2007, Lloyd Smith received the partner business growth award from LEGO® and also that year, she began certifying facilitators for The LEGO® GROUP.  In 2009, Jacquie was appointed to the training board in the LEGO® Play for Business division where she worked to bring LEGO® SERIOUS PLAY® methods into the Open Source model.  Jacquie is a Registered Art Therapist (ATR), is certified in Play Therapy & Creative Problem Solving.

In 2000, she earned an MA in Conflict Analysis and Management; and in 2006, she completed an MBA in Executive Management (Management Consulting).  She earned both degrees from Royal Roads University in Victoria, British Columbia, Canada. In 2005, she studied business strategy and global business in Grenoble, France. In November 2006, she received the Ted Wilson Memorial Award for Lifelong Learning from Royal Roads University.  

Jacquie instructed at the University of Western Ontario in London, Ontario Canada for over ten years, where she developed and delivered curriculum for the postgraduate Art Therapy students. She has also taught in the business department at Lakehead University, Thunder Bay, Ontario, Canada. From 2012-2019, she was an associate faculty member in the MBA program at Royal Roads University in Victoria.

During her career, she has trained and facilitated thousands of professionals in North America, Central and South America, Europe, and Asia, with modules she specifically developed to meet their needs.  

She has been a certified Canadian Management Consultant since 2009 and holds NAFTA Secret Clearance. She was nominated by her peers in 2010 and is a Fellow with the Royal Society for the Arts.